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Terms
and Conditions of Order
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your shopping basket
By placing your
order, you agree to the following terms and conditions.
Product Information
If you need
help determining product features, please contact us directly by:
Pricing
The prices listed
on this Web site are updated daily and are subject to change without
notice. While we take great care to ensure the accuracy of these
prices, we cannot be held liable for any pricing errors.
Availability
Please note
that all products on this website are currently available to us.
Our website is updated daily.
Payment
Terms
Payment is to
be made in GBP
Payment is accepted by online transactions through our secure server
24 hours per day. Your order will be confirmed with an order number
by e-mail and a transaction number. Your order will be processed
during normal office hours: Monday to Friday 9am till 5pm. If you
wish to place and pay for an order by other means please contact
us directly by e-mail at info@victory-marine.com or fax on
01489 579186 with the details.
When paying
by credit or debit card, the 'billing address' information on your
order must be the same as your credit card billing information.
If this information does not agree completely, we will need to confirm
with the billing contact. Also, see Shipping.
Shipping
Credit card,
net-terms, and prepaid orders may be sent directly to your address
with the freight charges applied to your order. Orders are processed
on the date of receipt.
Current delivery
charges are as follows.
|
Shipping
Area
|
Standard |
Delivery |
| UK
Mainland |
£7.95
|
2-3
Days |
| Other
UK Destinations |
£12.95 |
2-3
Days |
| Channel
Islands |
£11.00
|
2-3
Days |
| Europe
(Inc Eire) |
£14.80
|
4-5
Days |
| Rest
of World |
POA |
POA |
If the ship-to
information on your order is not the same as the bill-to information
on your order and you are paying by credit or debit card, your order
will require special authorization from your bill-to contact. You
must provide complete bill-to contact information for your order
to be processed. Shipping costs are non-refundable except in the
case where the goods are proven to be faulty. Also, see Payment
Terms.
Taxes
Tax is charged
at 17.5% rate for standard rated goods where applicable. (Currently
No VAT for Channel Islands)
Warranties
All products
are supplied with the manufacturer's standard warranty. No other
warranties are expressed or implied.
Returns &
Exchange Policy
No product may
be returned without completing a returns form, which will be supplied
on request. Products returned without a return form will be refused.
If you are not
satisfied with your goods for any reason please return them within
7 days of delivery for replacement or refund. Returns must be in
original condition and packaging stating reason for return.
In the case where goods are replaced more than once (for example
with a different size or colour) the customer may be liable for
the additional shipping costs but will be notified in advance.
Goods may not
be returned after 7 days unless proved to be faulty. The purchase
price of products returned in original condition will be refunded
via the same method of payment as selected on your order. Shipping
and handling charges are not refundable except in the case where
goods are proven to be faulty.
Cancellations
You may cancel
your order for any reason at any time prior to shipment. Once your
order ships, it will be subject to the Returns Policy.
If you refuse
your shipment, you will be given a full credit for the return of
any goods. This offer does not include the cost of returning the
goods.
Ordering
Customer
Support, Service & Complaints
We aim to provide
our customers with the highest standard of service possible and
will deal with any queries or complaints in the fairest manner at
all times whilst observing customer confidentiality. We will
handle all queries and complaints within 5 days of notification.
Legal Statement
By placing your
order, you agree to all the policies, terms, and conditions published
throughout this website.
'Your statutory rights are not affected'
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